Here you will find answers to our most common questions. If you can’t find the answer you are looking for, please send an mail to firstname.lastname@example.org and a member of our service team will get back to you shortly.
Do you have toilets in the boats and buses?
We have toilets on all of our sightseeing boats in Stockholm and Helsinki. In Copenhagen there are no toilets on the boats. There are no toilets in any of the buses.
Can I bring my dog on the bus and boat?
Smaller and medium sized dogs are normally welcome on both buses and boats.
If we have allergic people on board passengers with dogs may be asked to be seated in a specific area of the bus/boat or asked to join another tour.
Where can we buy tickets?
We strongly recommend you buy your tickets online at www.redbuses.com where you always find the best offers.
Do you accept cash payments onboard?
It varies between the different cities and cash payments are not accepted in for example Stockholm where only payment by credit card is possible on board buses and boats.
Do you have a guide onboard?
We offer an electronic audioguide system with commentaries in many different languages. For details about what languages each tour is offered in, please see respectively product page.
Do you stop at the Cruise Terminal?
Yes, we always meet the cruise ship upon arrival in the morning and all buses operate the port as part of the regular route all day as long as a cruise ship is docked.
My cruise calls earlier than you start operating, will you have earlier departures?
Yes, we will start our operation up on the arrival of the cruise ship (not earlier than 8 am)
Are the buses and boats wheelchair accessible?
In most cities our buses are wheelchair accessible and equipped with a ramp. Boats are not wheelchair accessible but it is possible to bring a foldable wheelchair providing the person can board the boat assisted.
Is it possible to rent a bus or boat for a private event?
It is possible to rent a bus or boat. Please contact our sales team at email@example.com for more details.
Can I get on the bus or boat at any stop?
Yes, you are able to get on the bus or boat at any of our stops, simply choose the one that is most convenient for you.
Can I bring my luggage on the bus and boat?
Yes you can bring your luggage on the bus and boat within reasonable limits.
What is the duration of the tour?
The duration of the tour varies between the cities. Please visit respectively product page for tour details.
I can’t choose a date when booking my ticket online, how long is the ticket valid for?
All tickets purchased online are valid for one year from the date of purchase.
What is Extrapolitan?
Extrapolitan is a global network of open-top sightseeing tours, present in the world’s most popular and attractive cities: Athens, Bath, Berlin, Cardiff, Copenhagen, Helsinki, Hong Kong, London, Marseille, Nice, Paris, Riga, Stockholm, Tallinn and Windsor. Our informative and highly-entertaining, multi-lingual tours cover extensive routes across destinations, covering each and every major tourist attraction. For more information, please visit: https://www.extrapolitan.com